FAQs

Shipping

Based in Scotland I currently ship to, Scotland, England, Wales, USA, Canada, Australia and New Zealand.

I currently am unable to ship to the EU and NI due to new GPSR regulations - Hopefully this is a temporary thing!! 

If you are from another country, get in touch and I can check if I am able to ship to you.

USA - Tariffs and Charges.

The new tariff charges to the USA are 10% of the item. I ship via Royal Mail and they collect the tariff costs from me when shipping is bought. This means that items should arrive directly to you and you shouldn't have to pay any more once you have bought the item from me. 

However the tariffs are legally supposed to be paid for by the buyer - essentially I just have to collect them. 

This means that 10% is now added to the postage costs.

It costs me between £11.15 and £13.45 to send the item.  Plus the 10% of the item now in tariffs. This will be added at checkout.

Exception - Loose Crystals and Crystal necklaces, because they are cheaper I can send these untracked. This costs me £4.20 + 10% item price.

UK 

Everything to the UK is sent tracked at a cost of £2.50 

Everywhere Else.

Orders under £20 will be sent untracked at a cost of £4.20.

Over £20 the cost is £11.15.

Do you accept returns?

Yes,well mostly. I don't want anybody to be unhappy with anything they have bought from me, so yes I will happily refund an order once it has been returned to me. You would be responsible for the return postage.

However I do not accept returns on earrings due to hygiene. 

Returns accepted within 30 days of delivery.

Please contact me via the contact page BEFORE you return your item.

How do I know what ring size?

I understand that getting your ring size can be a bit tricky. Especially with my chunkier rings as the sizing may need to be larger then the size you would be wearing with a thinner ring.

There are a few ways to get your ring size.

Probably the most accurate and reliable is to go to your local jeweller who should have the right tools to measure your finger accurately. It is important to let them know the width of the ring you are interested in purchasing so that they can allow for this.

You can also measure from home. If you use a tape-measure, check that it is accurate before starting. Tape measures can become stretched, even if only a little bit can make a big difference to sizes. Wrap it around your chosen finger, making sure it slides snugly over your knuckle, and then measure the millimeters. It is worth measuring more then once, and at different times of the day as your fingers change size depending of temperature.

You can also get a plastic ring sizer, these are usually cheap and can be bought from eBay. 

Do you do custom jewellery?

No, I have done custom jewellery in the past but found I got far too stressed and anxious, those things I prefer to avoid!